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To Help Answer Your Questions And Provide More Insight Into Our Services.
Please Find Enclosed For Your Perusal Our Consolidated List Of Our Frequently Asked Questions (FAQ).
Yes. Our Chauffeurs Can Wait As Long As Needed and As Required. Just let us Know in Advance.
Yes, We Have Custom Monthly Packages for Regular Business Travel. Contact Our Team for Options.
Yes, Our Vehicles Come With On Board Wi-Fi so You Can Stay Connected.
You Can Contact us Directly And We’ll Help You Create a Corporate Account With Your Preferences.
Yes, We Do Our Best to Assign The Same Driver for Your Regular Bookings if Requested.
We Offer Mercedes and Audi Premium Options.
Yes. You Can Share Your Preferences, And We’ll Match You With A Suitable Driver.
Yes. Tarmac Pickup & Drop Off service is Available Upon Prior Approval & Coordination With Airport Staff.
Yes, We Operate Around The Clock to Meet Your Travel Needs Any Time Of The Day or Night.
Absolutely. We Offer Custom Packages for Multi-Day Trips & Travel Across Scotland & UK.
Yes, Our Chauffeurs Will Meet You At The Terminal With Your Name Board And Assist You With Your Luggage.
Absolutely. Our Service Runs 24 / 7 & 365 Days for Both Arrivals & Departures.
Yes, You Can Book Both Arrival & Departure Transfers in One Simple Booking on Our Website or Call Excel VIP Customer Centre.
We Track Your Flight in Real Time With Advanced Technology & Adjust Your Pickup Time Accordingly.
Yes, We Have The Luxurious & Very Latest V2 Mercedes V Classes to Accommodate Large Families, Groups & Luggage Comfortably & Space.
Excel VIP is The Perfect Fit if You Value Professionalism, Sophistication, Discretion, Punctuality, Safety & Reliability.
For Those Who Require Dependable Transport for Critical Business Meetings, Seamless Airport Transfers (Commercial & FBO) Individuals & Families Seeking Luxury Premium Travel, Will Find Our Services Meticulously Tailored to Their Specific Needs. Our Commitment is to Deliver an Unparalleled Level Of Luxury Service That Consistently Exceeds Expectations.
The Pickup Location Image is Sent By SMS @ 19.00pm On The Evening Before, To Know Exactly Where to Meet Our Chauffeur.
Driver – Additionally, The Driver & Vehicle Image is Sent Automatically From The Dispatch Chauffeur System to The Client Before A Hire. Indeed, We Do Everything We can to put the Safety Of Your Passengers First.
If Cost, is Your Sole Method Of Evaluation & Consideration, Regretfully We May Not Always Be The Best Match.
Yes Absolutely. We Frequently Work With PAs, Executive Assistants, Bookers, Travel Agents, Destination Management Companies (DMCs) to Arrange Seamless Travel for SLT, Business Professionals, Families & Tourists.
Both The Booker & The Passenger (If Required) Will Receive A Confirmation At The Time Of Booking, Followed By An Update Email Containing The Driver & Vehicle Details On The Day Before Travelling With Us @ 19:00 GMT.
We Recommend Booking At Least 48 Hours in Advance to Ensure Availability. This Allows us to Fully Prepare The Vehicles & Meticulous Planning to Excel VIP’s Impeccable Standards, Guaranteeing A Flawless & Truly Memorable Experience.
For Any Urgent or Last-Minute Bookings (Within 24 Hours), Please Call Us Directly At Excel VIP Customer Centre On Telephone No. +44 (0) 141 611 3250 or Alternatively, Out Of Hours At +44 (0)7827 971840 to Check Immediate Availability.
We Specialize in Providing Seamless, Discreet & Highly Professional Transport Services For Corporate Executives & Senior Leadership Teams. We Ensure Sophisticated & Comfortable Travel For Meetings, Conferences & Corporate Events.
Recognizing The Unique Demands Of Business Travel. Please Contact Our Dedicated Excel VIP Customer Centre Directly to Discuss Setting Up A Corporate Account & Any Specialised Operational Requirements Or Any Bespoke Billing Requests.
At Time Of Booking and Organised in Advance For Diary Availability, With Our Business, Events & Hourly Bookings Our Chauffeurs Are Available To Wait As Long As Directed To Accommodate Your Schedule if Arranged in Advance.
To Ensure A Seamless Service & Avoid Any Potential Concerns, Please Notify Us Of Your Specific Waiting Requirements in Advance When Making Your Booking. This Allows Us To Plan & Schedule Accordingly With Vehicle & Driver Availability.
Yes, For the Convenience Of Our Business & Corporate Clients, We Offer The Option To Set Up Accounts in Advance.
This Streamlines The Billing Process, Allowing For Consolidated Invoicing & Easier Financial Management.
Please Contact Our Excel VIP Customer Centre To Discuss The Simple Process Of Establishing A Business Account.
We Will Always Do Our Very Best To Accommodate Any Urgent Requests, That May Arise Through Unforeseen Circumstances, Our Services Are Primarily Tailored For Planned Trips, To Ensure The Highest Quality Of Vehicle & Chauffeur Availability & Service Every Time.
To Guarantee That Every Client Receives An Exceptional VIP Experience, With A Fully Prepared Vehicle & Chauffeur, Please Call Us Directly At Excel VIP Customer Centre on +44 (0)141 611 3250 Or Alternatively, Out Of Hours At +44 (0)7827 971840 to Check On Immediate Availability.
We Will Always Do Our Very Best To Accommodate Changes To Your Booking Details, Alterations Can Be Made Up To 24 Hours Before Your Scheduled Travel Date By Contacting Us Through Our Contact Page On Our Website.
For Any Last Minute Alterations Or Urgent Changes Within 24 Hours Of Your Journey, Please Call Our Excel VIP Customer Centre Directly + 44 (0) 141 611 3250 For Personal Service To Assist You Promptly.
We Are Dedicated To Creating Your Personalized Bespoke Journey. Standard A To B Travel Can Be Conveniently Booked Via Our Website. However, For A Fully Customized & Bespoke Travel Plan Involving Multiple Stops, Specific Timings, Your Preferred Or Unique Destinations, Please Reach Out Through Our Contact Page For Assistance.
Our Team Will Be Delighted To Assist You To Design An Itinerary That Perfectly Matches Your Specific Requirements.
Absolutely. Our Luxurious Vehicles Are Thoughtfully Equipped With Complimentary Wi-Fi, Convenient Charging Facilities For Your Devices, Complimentary Bottled Still & Sparkling Mineral Water, Soft Tissues To Ensure A Comfortable Journey.
Larger Vehicles, Such As The Very Latest V2 Mercedes V-Class, Offer You Additional Space & Enhanced Sophistication.
Please Advise Us On Booking, With Any Additional Amenities You Might Require, To Enhance Your Excel VIP Experience.
Absolutely, We Understand The Need For Spacious & Comfortable Transportation For Business, Families Or Larger Groups.
We Have Luxurious, Sophisticated, Spacious, & Latest V2 Mercedes V-Class Vehicles Available, Specifically Designed To Comfortably Accommodate Most Families, Groups, & All Of Their Luggage, Ensuring A Relaxing & Enjoyable Journey.
For Your Convenience We Accept All Major Credit Cards, Including American Express, For Flexible & Secure Advance Payment. We Also Accept Bank Transfers, Providing Another Secure Option For Our Much Valued Clients.
Our Excel VIP Chauffeur Advanced Booking & Dispatch Systems, Offer Every Client Convenient Notification Options.
You Or Your Booking Agent & DMC Can Choose To Receive A SMS Text Message Or An Email Notification Directly To Your Phone Or Inbox, Whilst On Route & As Soon As Your Vehicle & Chauffeur Arrive At Your Designated Pickup Or Drop Offs.
In Addition, On The Evening Before Travel @ 19.00 GMT, You Will Be Sent A SMS Or Email Containing Photographs Of The Vehicle, Chauffeur, Exact Airport Pick Up Locations. This Ensures You Are Always Informed & Ready For Your Transfer.
Our Excel VIP Premium Airport Transfer Services Are Available To You And Your Party 24 / 7 & 365 Days For Both Arrivals & Departures. Regardless Of Your Flight Schedule, You Can Rely On Us to provide punctual and Comfortable Transportation.
For Your Convenience, You Can Easily Book Both Your Arrival And Departure Transfers In One Simple Booking Process.
This Streamlines All Your Travel Arrangements And Ensures Seamless Transportation For Your Entire Journey With US.
All Of Scotland’s Commercial Airport Pickups & Drop Offs Are Available Daily & Can Be Booked Directly In Advance.
Private Jet & FBO Tarmac Pickup & Drop Off Services, Are Also Available For Our VIP Clients Upon Prior Approval & Necessary Coordination With FBO Airport Staff. This Ensures A Seamless & Discreet Transfer Directly To Your Aircraft.
Yes. If Agreed In Advance, Our Professional Chauffeurs Will Be Delighted To Provide A Personalized Meet & Greet Service.
They Will Meet You At The Exact Airport Arrival Terminal Location, Supplied @ 19.00 GMT On The Evening Before Travel, With Your Personal Name Board, & Will Assist You With Your Luggage, Guiding You Comfortably To Your Waiting Vehicle.
We Utilize The Very Latest, Advanced Real-Time Flight Tracking Technology To Monitor Your Flight’s Status Closely.
This Allows Us To Adjust Your Pickup Time Accordingly (We Will Always Do Our Very Best) Whether Your Flight is Delayed Or Arrives Earlier Than Expected.
Our Chauffeurs Will Always Be There To Meet You Precisely When You Land. (Subject To Diary Availability) Please Do Not Hesitate To Contact Excel VIP Customer Centre For Assistance Or Updates During Any Unexpected Delays.
The Evening Before Your Pickup (At 19:00 GMT), You Will Receive An Email With Important Driver & Vehicle information.
Airport Collections Will Also Specify The Exact Location Where Your Chauffeur, Will Be Waiting In The Arrivals Hall With Your Personalized Nameboard. On Arrival Your Chauffeur Will Send A SMS To The Mobile Number Provided Before Your Flight Lands. It is Very Important, Not To Leave The Airport Terminal Arrival Location Before Locating Your Chauffeur.
If You Are Unable To Locate Them, Please Call Excel VIP Customer Centre On +44 (0) 141 611 3250 Or Use The Chauffeur’s Mobile Number Provided In Your Confirmation Email Or SMS For Immediate Assistance.
Yes Absolutely. Your Excel VIP Chauffeurs Are Meticulously Trained To Provide You With A Five Star Service Experience.
This Includes Providing You With Full Luggage Assistance To And From The Vehicle, Handling Your Baggage With Care.
Please Note @ Excel VIP Chauffeur Ltd, We Kindly Ask That You Allow The Chauffeur To Open And Close All Electronic & Manual Doors To Avoid Any Damage, For All Of Our Clients Arriving And Departing Ensuring Your Comfort & Convenience.
We Proactively Manage Potential Delays By Constantly Monitoring The Latest Traffic Conditions And Utilizing Advanced Route Planning Tools. This Allows Us To Choose The Most Efficient Routes And Minimize Any Impact On Your Journey.
We Will Always Try & Adjust Pick-Up Times Accordingly To Ensure You Reach Your Destination Promptly And Comfortably.
Unknown & Unexpected Delays With Airport Arrival, Dealing With UK Border Control, Baggage Collection & Transfer To Vehicle, (Currently £10 – £ 35) On Arrival, That Are Integral To Your Transfer Are Included & Added To The Final Invoice.
Any Additional Street Parking Fees For Specific Stops Or Prolonged Waiting & Any Toll Fees Required Will Be Added On To Your Final Bill, But We Always Aim To Keep These Costs Transparent & With Any Additional Charges Incurred.
Our Commitment To Your Privacy, Data, Security is Paramount. We utilize Advanced Number Masking Technology To Ensure Safe & Secure Communication Between The Driver & Passenger Without Revealing Personal Any Contact Details.
This System is Designed To Protect Your Personal Data & Information & Enhance Your Overall Safety During Your Journey.
Your Privacy And Confidentiality Are Always Our Priority. Our Chauffeurs Are Meticulously Vetted & Trained To Adhere To The Strictest Standards Of Confidentiality, Ensuring Your Private Conversations & Sensitive Information Are Kept Secure & Never Disclosed. You Can Travel With Complete Peace Of Mind, Knowing Your Personal & Business Matters Remain Private.
When Booking A Luxury Chauffeur Service, It is Vital To Look For Companies That Employ Robust Payment Security Measures. This Includes Using Secure Payment Gateways That Encrypt Your Financial Data During Transactions & Ensuring Their Website is Encrypted (Indicated By “HTTPS” in the URL & Padlock Icon).
These Measures Protect Your Credit Card Details & Other Sensitive Financial Information From Unauthorized Access, Providing You With A Secure Booking Experience.
Stripe is Certified As A PCI DSS Level 1 Service Provider. What Does That Mean? Essentially, It Signifies That Stripe Adheres To The Most Stringent Security Standards Mandated By The Payment Card Industry Security Standards Council.
This is Not Some Rubber-Stamped Approval; it Involves Rigorous Annual Audits And Ongoing Validation Of Their Security Protocols. Think Of it As The Gold Standard For Handling Credit Card Information.
Safeguarding Your Personal Data is Crucial As it Ensures Your Data, Privacy And Security, Preventing Misuse Or Unauthorized Access. To Ensure Compliance And Protect Your Information.
Choose Services Like Ours, Which Utilize Advanced Number Masking Technology, Ensuring Chauffeurs Cannot Directly Access Your Personal Mobile Phone Or Contact Number.
If You Are In The UK Or EU, it is Essential To Confirm That The Company Follows Stringent GDPR Guidelines, Including Obtaining Explicit Consent For Data Collection And Processing.
We Are Fully Committed To These Regulations, Providing You With Transparent And Secure Data Handling Practices.
And So With Our Advanced Dispatch System, You Get The Benefits Of A Private Hire Booking System, That Doesn’t Leave A Data Trace in Your Device. And This is Because Our Dispatch Chauffeur Software Does Not Install Or Download Any Files, Passwords, Or Data Onto Your Device.
The Result is That No Sensitive Or Personal Information is Left On The Hardware. Also, You Comply With GDPR On Our Dispatch Booking Software.